Privacy Policy
Effective Date: April 30, 2026
Roving Wrench LLC (“we,” “us,” or “our”) operates a mobile mechanic service serving the Portland, Maine area and surrounding communities. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a service, request a quote, or interact with us.
By using our services or website, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, physical address, and vehicle details (make, model, year, VIN, license plate).
- Service-Related Information: Details about your vehicle issues, requested services, appointment times, and payment information.
- Website Usage Data: IP address, browser type, pages visited, and cookies or similar tracking technologies.
We collect this information when you request a quote, schedule an appointment online or by phone, contact us, or use our website.
How We Use Your Information
We use your information to:
- Provide mobile mechanic services, diagnostics, and repairs
- Schedule and confirm appointments
- Send service reminders and updates
- Process payments and invoices
- Respond to your inquiries and customer service requests
- Improve our services and website experience
- Send marketing communications (with your ability to opt out)
Sharing Your Information
We do not sell your personal information to any third parties.
We may share your personal information in the following limited situations:
- With service providers who help us operate our business (such as scheduling software, payment processors, or dispatch tools). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- With advertising and marketing partners (such as Google Ads, Meta/Facebook, or similar platforms) for the purpose of showing you relevant advertisements and measuring the effectiveness of our marketing campaigns. This sharing is limited to what is necessary for advertising and analytics.
- When required by law, court order, or government authority.
- In the event of a business transfer (merger, acquisition, or sale of assets), your information may be transferred as part of that transaction.
We do not share or sell your personal information with any other third parties for their own marketing or any other purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support advertising. You can manage cookie preferences through your browser settings. By using Google Ads or similar services, third-party vendors (including Google) may use cookies to serve ads based on your prior visits to our site.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.